Privacy Policy

1. Information We Collect

8game collects various types of personal information necessary to provide our gaming services, ensure regulatory compliance, prevent fraud, and deliver an optimal user experience. The categories of information we collect include:

1.1 Information You Provide Directly

When you register for an 8game Account or use our services, you voluntarily provide us with the following personal information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and chosen username and password.
• Identity Verification Documents: Government-issued identification such as Philippine passport, driver's license, UMID, SSS ID, or Postal ID, required for Know Your Customer (KYC) compliance and age verification.
• Financial Information: Payment method details including GCash account information, bank account numbers, e-wallet credentials, and transaction history for deposit and withdrawal processing.
• Communication Records: Content of communications sent through our customer support channels, including live chat transcripts, email correspondence, and phone call recordings for quality assurance and dispute resolution purposes.
• Voluntary Disclosures: Any additional information you choose to provide through surveys, feedback forms, promotional entries, or social media interactions with 8game.

1.2 Information Collected Automatically

When you access and use the 8game Platform, we automatically collect certain technical and behavioral information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, betting patterns, session duration, click-stream data, features accessed, and timestamps of all Platform interactions.
• Location Data: Geographic location derived from IP address and geolocation technology to verify compliance with jurisdictional restrictions and prevent unauthorized access from prohibited territories.
• Technical Data: IP address, cookie identifiers, log files, error reports, server response times, and other diagnostic data necessary for Platform security and performance optimization.

1.3 Information from Third Parties

We may receive personal information about you from third-party sources including:

• Payment processors and financial institutions processing your deposits and withdrawals
• Identity verification service providers conducting KYC checks
• Credit reference agencies and fraud prevention services
• PAGCOR and other regulatory authorities in the course of compliance audits
• Analytics providers and advertising partners operating through our Platform

2. How We Use Your Information

8game processes your personal information for the following legitimate purposes, all of which are necessary for operating a licensed online gaming platform in compliance with Philippine law:

2.1 Service Delivery and Account Management

• Creating and maintaining your 8game Account
• Processing deposits, wagers, and withdrawal requests
• Delivering gaming services including casino games, live dealer tables, sports betting, and promotional offers
• Providing customer support and responding to inquiries
• Communicating important Account information, transaction confirmations, and service updates
• Managing responsible gaming features such as deposit limits, self-exclusion, and account restrictions

2.2 Regulatory Compliance and Legal Obligations

• Verifying your identity and age to ensure compliance with legal gambling age restrictions
• Conducting KYC and anti-money laundering (AML) checks as required by PAGCOR regulations and the Anti-Money Laundering Act (AMLA)
• Maintaining records of transactions and Account activity for regulatory reporting purposes
• Cooperating with law enforcement, regulatory authorities, and legal processes
• Enforcing our Terms and Conditions and preventing violations
• Detecting and preventing fraud, money laundering, and other illegal activities

2.3 Platform Security and Fraud Prevention

• Monitoring Account activity for suspicious patterns, collusion, or bonus abuse
• Implementing security measures to protect against unauthorized access, data breaches, and cyber attacks
• Verifying geographic location to prevent access from prohibited jurisdictions
• Identifying and blocking duplicate Accounts, bot activity, and automated betting systems
• Investigating disputes, complaints, and alleged Terms violations

2.4 Marketing and Communications

• Sending promotional offers, bonuses, and updates about new games and features via email, SMS, or push notifications, subject to your communication preferences
• Personalizing marketing content based on your gaming preferences and behavior
• Conducting market research and analyzing user preferences to improve our services
• Running competitions, tournaments, and special events for 8game users

2.5 Platform Improvement and Analytics

• Analyzing usage patterns to optimize Platform performance, user experience, and game offerings
• Testing new features, games, and functionality
• Generating aggregated, anonymized statistics about Platform usage and gaming trends
• Improving responsible gaming tools and detecting problem gambling behaviors

3. Legal Basis for Processing

Under the Data Privacy Act of 2012 and the National Privacy Commission's implementing rules, 8game processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for us to process your personal information for specific purposes such as marketing communications and optional data collection.
• Contract Performance: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions, including providing gaming services and processing payments.
• Legal Obligation: We are required by Philippine law, PAGCOR regulations, and anti-money laundering legislation to collect and process certain personal information.
• Legitimate Interests: Processing is necessary for our legitimate business interests in operating a secure, efficient gaming platform, preventing fraud, and improving our services, provided such interests are not overridden by your fundamental privacy rights.

4. Information Sharing and Disclosure

8game does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors facilitating GCash, bank transfers, and e-wallet transactions
• Identity verification service providers conducting KYC checks
• Cloud hosting providers storing Platform data and databases
• Customer support platforms managing live chat and email communications
• Marketing and analytics providers helping us understand user behavior and optimize campaigns
• Game providers supplying casino games, slots, and live dealer content

All service providers are contractually bound to protect your information and use it only for the purposes we specify.

4.2 Regulatory and Legal Authorities

We disclose personal information to regulatory authorities, law enforcement, and legal bodies when required by law or when necessary to:

• Comply with PAGCOR reporting requirements and regulatory audits
• Respond to court orders, subpoenas, or lawful government requests
• Cooperate with anti-money laundering investigations and financial crime prevention efforts
• Enforce our Terms and Conditions and protect our legal rights
• Prevent fraud, illegal activity, or violations of applicable law

4.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy proceeding involving 8game, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit permission to do so.

5. Data Security Measures

8game implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption (256-bit encryption). Personal information stored in our databases is encrypted at rest.
• Secure Authentication: User Accounts are protected by strong password requirements and multi-factor authentication options. Session management protocols prevent unauthorized Account access.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity and block unauthorized access attempts.
• Regular Security Audits: We conduct regular vulnerability assessments, penetration testing, and security audits performed by independent third-party security experts.
• Secure Data Centers: Personal information is stored in secure, geographically redundant data centers with physical access controls, environmental monitoring, and backup power systems.

5.2 Organizational Measures

• Access to personal information is restricted to authorized 8game personnel on a need-to-know basis
• All employees and contractors with access to personal data are bound by confidentiality agreements and receive regular data protection training
• We maintain detailed access logs and audit trails of all data processing activities
• Incident response procedures are in place to address data breaches or security incidents promptly

While we implement robust security measures, no system is entirely immune to security breaches. Users are responsible for maintaining the confidentiality of their Account credentials and should immediately notify us of any suspected unauthorized access.

6. Data Retention

8game retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period	Legal Basis
Account registration data	Duration of Account + 7 years	PAGCOR regulations, AML compliance
Transaction records	7 years from transaction date	Anti-Money Laundering Act requirements
Identity verification documents	Duration of Account + 7 years	KYC compliance, regulatory audits
Gaming history and bet records	5 years from last activity	Dispute resolution, PAGCOR reporting
Marketing communications data	Until consent withdrawn or 3 years of inactivity	Legitimate business interests
Customer support records	3 years from last interaction	Quality assurance, dispute resolution

Upon expiration of the applicable retention period, personal information is securely deleted or anonymized such that it can no longer identify you. In certain circumstances, we may retain information for longer periods where required by law or to establish, exercise, or defend legal claims.

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by 8game:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data in a commonly used electronic format.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of such information. You can update most Account information directly through your Account settings.

7.3 Right to Erasure

You may request deletion of your personal information, subject to certain exceptions where we are required to retain data for legal or regulatory purposes. Account closure requests will result in deletion of non-essential personal data while retaining transaction records and identity documents for the legally required retention period.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your Account settings or by following the unsubscribe instructions in our emails and SMS messages.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another data controller, where technically feasible.

7.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.7 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to file a complaint with the National Privacy Commission of the Philippines or seek judicial remedy through the appropriate courts.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 of this Privacy Policy.

8. Cookies and Tracking Technologies

8game uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for Platform functionality, enabling you to navigate the site and use features like Account login and payment processing. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use our Platform, helping us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and promotional offers based on your interests.

8.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may limit your ability to use some Platform features. You can also opt out of targeted advertising through industry opt-out mechanisms.

9. Third-Party Links and Services

The 8game Platform may contain links to third-party websites, services, or social media platforms that are not operated or controlled by 8game. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit. Similarly, when you use payment methods like GCash or interact with game providers through our Platform, those third parties may collect information subject to their own privacy policies.

10. Children's Privacy

8game services are strictly intended for individuals aged 21 years or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and terminate the associated Account. Parents or guardians who believe their child has provided personal information to 8game should contact us immediately.

11. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. However, certain service providers and technology partners may process data in other jurisdictions. When we transfer personal information outside the Philippines, we ensure that adequate safeguards are in place through contractual commitments requiring service providers to maintain data protection standards equivalent to those required by Philippine law. By using 8game services, you consent to such international transfers where necessary for service delivery.

12. Changes to This Privacy Policy

8game reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. Material changes will be communicated to you via email or prominent notice on the Platform at least thirty (30) days before the effective date of the changes. Your continued use of 8game services after the effective date constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 via live chat on our Platform
• Mailing Address: 8game Data Protection Office, Metro Manila, Philippines

We endeavor to respond to all privacy inquiries and data subject rights requests within fifteen (15) business days. For complex requests requiring additional time, we will notify you of the expected timeline.